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Customer Support

If you have any queries relating to casemate.kondor.co.uk, our products and services or would like some further information, please contact us using the form below.

Please provide as much information as possible relating to the nature of your enquiry. Once you have completed the form, please click the 'Submit' button. You will then see a copy of the message that you have sent us.

Mandatory fields are marked with a *

Thank you for contacting casemate.kondor.co.uk. One of our customer services team will get back to you as soon as possible.
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How support tickets work

Fill in the form with the necessary detail, click ‘Submit’ and a ticket will be raised with us and we’ll send an email notification with your ticket ID. The support operator will reply once they pick up your ticket, you can reply via the ticket thread to resolve your query.

 

Tickets are closed when resolved, or if you don't respond in 48 hrs but tickets can be re-activated simply by replying to your email.

 

Please note that our working hours are 9am-5pm Monday to Friday, and we are closed on public holidays. Any tickets raised after 5pm on a Friday or before a public holiday are not likely to be seen until the next working day.

 

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You can email customerservices@kondor.co.uk directly if you need to.

Frequent question

If you want a quick answer to a simple question without waiting for a reply from our team, try our frequent questions page. It covers topics like postage, returns, power issues and wireless connection.

Frequent Question

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